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Program Category: Pharmaceutical

The Power of Empathy: Enhancing Patient Care through Emotional Intelligence

Program for whom?
  • Medical representatives engaging with healthcare professionals (HCPs) and patients.
  • Sales and marketing teams responsible for communicating product benefits empathetically.
  • Key account managers handling long-term relationships with hospitals and clinics.
  • Training and development professionals coaching sales teams on emotional intelligence.
  • Any field personnel responsible for patient-centered interactions.
Program datails

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CONTACT US
Program Category:
Pharmaceutical
CONTACT US
doctor hands holding patient hand for encouragement and empathy.
Frequently Asked Questions
  • Emotional Intelligence & Empathy Training: Understanding patient and HCP perspectives.
  • Active Listening & Non-Verbal Communication: Improving interpersonal connection.
  • Patient-Centered Selling: Aligning product benefits with patient needs.
  • Handling Sensitive Conversations: Managing difficult discussions with empathy.
  • Ethical Sales & Compliance: Ensuring patient-first approaches in sales interactions.
  • Workshops & Interactive Training: Role-playing scenarios to practice empathy-driven conversations.
  • Case Studies & Real-World Examples: Learning from successful empathetic engagements.
  • Self-Assessment & Feedback: Identifying areas for improvement in emotional intelligence.
  • Video-Based Learning & Simulation: Observing and analyzing effective communication techniques.
  • One-on-One Coaching & Peer Discussions: Reinforcing learning through experience sharing.