Management and soft skills

Seles Management

(POLC)

Planning: ( Major strategic activities)

Business plan

Sales Forecasting

Budget allocation

Organizing:

What-  Task activities -Details

By whom- Authority/ responsibility levels

When- Time- scheduling / priorities

Leading:

Basic role Motivation

Effective skills – leadership – EI- personality

Operational activities: Coaching  – Delegation- Conflict& stress management

Controlling:

PA   – Benchmarking – sales metrics- Counselling versus coaching